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FIM Approval are escalated prior that the the escalation time has passed with reason: Approver does not have the authority to approve anymore.

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The environment is as follow:

  1. We have FIM 2010 R2 Sync & Portal version 3.1.3419.0 installed on one server;
  2. We have an Approval workflow for certain attributes on a user account which the user can update;
  3. We have an reference attribute on the user object called "Nominated Approver"; and
  4. The Nominated Approver is selected as the first Approver on the workflow and there is a escalated approver which is the escalation time is set for 5 days.

We have the following scenario:

  1. User change an attribute and an approval is sent to the Nominated Approver;
  2. User then change his Nominated Approver to another person;
  3. The original Nominated Approver approve the request;
  4. An escalation approval has then started, before the escalation time period.

When I look at the events/request and approvals I found the following:

  • The Approval Duration is exactly 5 days from the request date on the "Update to Person:

  • The request will show that the original approver has approve the request with reason: "Approver
    does not have the authority to approve anymore."

  • The Escalation Approval will then be sent prior to the escalation date.

Have checked the SQL Server date and time all is ok.

Other Approvals are normal except for 2 approvals which Nominated Approver attribute has change.

Has anybody encounter such an escalation approval where the escalation date/time has not been passed?

 


Regards Andre van der Westhuizen


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