The environment is as follow:
- We have FIM 2010 R2 Sync & Portal version 3.1.3419.0 installed on one server;
- We have an Approval workflow for certain attributes on a user account which the user can update;
- We have an reference attribute on the user object called "Nominated Approver"; and
- The Nominated Approver is selected as the first Approver on the workflow and there is a escalated approver which is the escalation time is set for 5 days.
We have the following scenario:
- User change an attribute and an approval is sent to the Nominated Approver;
- User then change his Nominated Approver to another person;
- The original Nominated Approver approve the request;
- An escalation approval has then started, before the escalation time period.
When I look at the events/request and approvals I found the following:
- The Approval Duration is exactly 5 days from the request date on the "Update to Person:
- The request will show that the original approver has approve the request with reason: "Approver
does not have the authority to approve anymore."
- The Escalation Approval will then be sent prior to the escalation date.
Have checked the SQL Server date and time all is ok.
Other Approvals are normal except for 2 approvals which Nominated Approver attribute has change.
Has anybody encounter such an escalation approval where the escalation date/time has not been passed?
Regards Andre van der Westhuizen