I know this has been asked a couple of time but I just wanted to confirm that it is not possible at this time to grant help desk users the ability to read the password challenge answers for another user.
Basically, we want to make these answers read only objects on a user profile so if someone calls in, the help desk can use this information to authenticate the caller based on their registration. If anyone has any insight or suggestions on this scenario, please speak up!
Cheers!